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When should one complain

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When should one complain

Post by paulh on 9th February 2013, 00:04

Hi peoples, it's been well documented that I have been struggling with issues with a lot my roses. The information I have gleaned from everyone has been great, one of most telling things I've learnt is, here in WA it is a must to have roses on the Fortuniana root stock. We all no the reasons why, and I guess, I would have loved to have know this before I started my love affair with these amazing plants. I wish that when I was choosing roses that the nurserey attendants had informed me about this issue, it would have saved a lot of disappointments.

Well, with having another rose give up the fight, I started thinking, what would I do about this situation, all the roses that are really doing badly were the ones not on the right rootstock. Now these roses I bought from Bunnings and are about 2 1/2 years old, so armed with all my new found knowledge I approached the WA nurserey buyer for Bunnings and let her know the facts of life. To my amazement she agreed that these roses have a limited life when planted in Perth and she admitted that her info was from the growers. What tha. She told me that they do sell Fortuniana roses for $5 more, this then is where the problem arises. They did not have this info available for the consumer and it was up to the individual attendants to offer up the info. She told me that the roses I bought were "entry level roses", where she recons people only want plants for a short while then they change there gardens. Oh Really I said, I mentioned buying a rose for me wasn't like buying a punnet petunias, I wanted roses to last a life time. I told her that to sell rose knowing full well they'll only last a few years was outrages, that know gave me any info, it they would have I would have obviously gone for the Fortuninana roses. Well I put all this in writing to her, with extensive notes on this topic and a stern response to their selling practices. I have given Bunnings 14 days to either replace my duds with fortuniana or give me a refund. She has replied and assured me she would seek advice on this matter... Well I guess I'll wait and see...
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Re: When should one complain

Post by maree on 9th February 2013, 01:01

OMG Paul !!! , well this is a revelation to me , never knew there were entry level roses , what a lot of bull dust , talk about two revelations in one week , drugs and corruption in footy and rose bushes that are meant to have a short life span . What a dissapointment nothing else to do though but start all over again . Mind you i have done that countless times in getting my garden to where i am happy with it , now maybe you can redesign if you want ..... hope you get your money back .....
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Re: When should one complain

Post by paulh on 9th February 2013, 01:53

maree wrote:OMG Paul !!! , well this is a revelation to me , never knew there were entry level roses , what a lot of bull dust , talk about two revelations in one week , drugs and corruption in footy and rose bushes that are meant to have a short life span . What a dissapointment nothing else to do though but start all over again . Mind you i have done that countless times in getting my garden to where i am happy with it , now maybe you can redesign if you want ..... hope you get your money back .....

Thanks for that maree... I really don't think they have a leg to stand on in trying to justify their practices... You can't just do that,,, amyways she knows I am serious with my concerns and I'm quite prepared to follow through with my complaint..
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Re: When should one complain

Post by The Lazy Rosarian on 9th February 2013, 06:09

This is interesting, I wonder what David Austin would think of that(entry level roses). Ok I will play the devils advocate here for awhile.
I go into the B shop and ask for roses on fortuniana stock, the team member(as they are called) says I do not know what you are talking about, I will get back to you or I will get one into the shop next week, HOW in the hell would they pluck the same variety out of thin air which would be on Multi or the Dr at a $5.00 increase.
I thick this thread should be called "watch this space"
Regards David.
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Re: When should one complain

Post by AutumnDamask on 9th February 2013, 06:20

Dreadful, Paul. Sad I knew that whitegoods these days are doomed to have a short lifespan but for roses to be setting people up for failure so they come back to buy more?! (but why would they come back?? "Roses are too hard"!)

Making a noise is the right way to go....

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Re: When should one complain

Post by betsyw on 9th February 2013, 08:05

Apart from being such a consternation, this state of affairs is quite interesting. So ONLY Fortuniana is suitable for WA (primarily because of nematodes even in potting mix I would assume, given our previous discussion) So any outlet selling roses on alternate stock is selling a doomed rose. Why then doesn't Bunnings make this a selling point, and offer only Fortuniana, trumpeting the why's and wherefore's?

And why does a Fortuniana graft cost a full $5 more? Seems exorbitant . Is there extra labour involved in grafting to this understock?

Paul, you are performing a huge consumer service here. I'd pass on this info to the WA Advertiser.. Planned obsolescence is NOT how roses are designed to function.

"Entry level" roses indeed! What a lot of tosh. Not petunias, as you say. a As we all know, it's noit the cost oif the plant, but creating the right medium for it, the feeding and soil enhancements, not to mention the watre rates, that go into making up the true cost of a rose plant. It's an investment in more ways than one.
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Re: When should one complain

Post by silkyfizz on 9th February 2013, 11:07

Paul, good on you for letting Bunnings know that you mean business. Bet their plant buyers are now in a dither. And so they should be! They should be held to account for unscrupulous business practice in selling something they know full well is doomed to failure. Disgraceful! Entry level roses? Who says? It would be interesting to know whether this is an industry term or just B's?
But how heartbreaking for you. I can feel your anger and disappointment coming off the screen. All the work we all put into our roses, to be just discounted like that, makes you spit. Hope you get some redress from them, but I know it won't make up for the loss of your roses and the feeling of being taken for a sucker (no pun intended). Good luck!
Roseman, I certainly will be watching this space carefully!
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Re: When should one complain

Post by The Lazy Rosarian on 9th February 2013, 11:53

More thoughts on this Paul,
The roses you bought were they in bags or pots, if in bags they come from a wholesale grower in S.A., for love nor money I can't I think of them, the name starts with Ros-something, they supply the B shop, W big, M10 and any other chain I have forgotten. Our B shop sometimes carries potted roses from Swanes.
As for rootstock of your plants it could be Multi or the Dr. There are some others used but not on large scale
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Re: When should one complain

Post by maree on 9th February 2013, 13:05

Roseman , are you thinking of Ross Roses ? although i thought they were a very reputable company ....
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Re: When should one complain

Post by AutumnDamask on 9th February 2013, 13:15

No - it's not Ross. It's a specialist company. I know I looked them up after I picked up some Big W bagged roses last winter. And yes, my feeling was that they were in SA.

I have a lead.... will report back if it comes to anything. Wink
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Re: When should one complain

Post by betsyw on 9th February 2013, 13:52

I know exactly which company you mean, roseman and Autumn Damask, and like you I can't recall the anem. I can still see their website home page in my mind , oddly enough. Like you, AD, I looked them up after buying some extra Valencias at Woolies.
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Re: When should one complain

Post by paulh on 9th February 2013, 14:13

[quote="roseman"]More thoughts on this Paul,
The roses you bought were they in bags or pots, if in bags they come from a wholesale grower in S.A., for love nor money I can't I think of them, the name starts with Ros-something, they supply the B shop, W big, M10 and any other chain I have forgotten. Our B shop sometimes carries potted roses from Swanes.
As for rootstock of your plants it could be Multi or the Dr. There are some others used but not on large scale[/quote

Rosemqn all these roses were in pots (red pots to be exact) part of the phone discusion was red for entry level blue pots arethat fortuniana green pots are austins. Its is interesting to note that while they had blue pots at the time of my purchasing it is only a recent thing that they have put a tiny little white sticker on the pot (about an inch square) that say "for WA".

The bagged roses from SA I think are from Heritage
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Re: When should one complain

Post by The Lazy Rosarian on 9th February 2013, 16:41

Paul, I know this is a long shot you would not have a bag still would you scratch
Heritage doesn't sound right. There is a girl that took the company over form her father.
Any markings on the pots at all Paul apart from colour of them
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Re: When should one complain

Post by paulh on 9th February 2013, 23:48

roseman wrote:Paul, I know this is a long shot you would not have a bag still would you scratch
Heritage doesn't sound right. There is a girl that took the company over form her father.
Any markings on the pots at all Paul apart from colour of them

Thanks roseman.. I haven't got any bagged roses so I can't help you there, I did have a look at the bagged rose boxes big w were selling last year and heritage sprung to mind.

The pots were just red pots....
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Re: When should one complain

Post by paulh on 15th February 2013, 23:32

Well there you go, further to this posting. Today I received a refund to the full amount that I was asking for. It only took 1 week for Bunnings to see the light, in my complaint anyway. Wooo hooo, I didn't get compensation for the potting mix for the ones that went into pots or for all the fertiliser etc... however I never asked for that anyway.

To me this was a good outcome and in this instance Bunnings has stood by their customer. Getting a refund on 14 roses was great. Bunnings wanted time to confer with their growers on this situation, however my reply to them was that they should do this, but it was not going to change the facts.

Now, what will Bunnings do now, will they change their selling practices to inform the unsuspecting buyer, by volunteering the right info, or with noticeable signage, or will it be business as usual and just where the cost of this episode. We'll just have to wait and see.

So for me it's Case Closed
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Re: When should one complain

Post by The Lazy Rosarian on 16th February 2013, 06:32

If it was me Paul, I would still be asking for the growers names, if they would supply them.
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Re: When should one complain

Post by betsyw on 16th February 2013, 09:06

Well done, Paul, and well done Bunnings customer service. But if Bunnings are still offering doomed "entry level" roses, then I think they should make the distinction clear to everyone, and scrap the term 'entry level', which to most people would indicate a rose for a beginner, ie easy care.

I can see the commercial problems, though. What do you call all the stock you've got on Dr Huey? "Limited lifespan roses"? Sheesh. I probably wouldn't call them anything definitive, just trumpet the Fort. roses as super wonderful, made for WA.

The potted up season must be almost over. Will be curious to see what Bunnings orders in for next year.
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Re: When should one complain

Post by paulh on 16th February 2013, 11:33

betsyw wrote:Well done, Paul, and well done Bunnings customer service. But if Bunnings are still offering doomed "entry level" roses, then I think they should make the distinction clear to everyone, and scrap the term 'entry level', which to most people would indicate a rose for a beginner, ie easy care.

I can see the commercial problems, though. What do you call all the stock you've got on Dr Huey? "Limited lifespan roses"? Sheesh. I probably wouldn't call them anything definitive, just trumpet the Fort. roses as super wonderful, made for WA.

The potted up season must be almost over. Will be curious to see what Bunnings orders in for next year.

Thanks for that betsy, bunnings greenlifes buyer the person I dealt with was good to deal with. Well done to her and wel done to the folk here on rosetalk where I have gained goodknowledge in these matters, without the education I have received things would hve been different
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Re: When should one complain

Post by silkyfizz on 16th February 2013, 12:19

Well done Paul, it pays to be persistent eh? Good to know that Bunnings is prepared to step up in regards to customer service, when the case is put calmly and logically.
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Re: When should one complain

Post by maree on 16th February 2013, 18:20

Well done Paul !!, i still find this is a unbelievable set of circumstances though , i wonder what reputable growers think of this , it must put a lot of people off growing roses , as if things weren't tough enough with falling rose sales and drought , plus the absolute inconvienience to you , good luck with the new roses you plant ,do you have any in mind ? Are you going to dig out the old dirt and replace it too ?
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Re: When should one complain

Post by paulh on 16th February 2013, 23:36

roseman wrote:If it was me Paul, I would still be asking for the growers names, if they would supply them.

Thanks roseman, in my face to face with their greenlife buyer, she did mention 3 of their rose suppliers, being Jarrahdale nurseries, Landsdale nurseries and Swiss nursery. To my knowledge Swiss is the only dedicated rose nursery. the other 2 do do roses but they are just general nurseries. Gold Star Rating
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Re: When should one complain

Post by paulh on 16th February 2013, 23:45

maree wrote:Well done Paul !!, i still find this is a unbelievable set of circumstances though , i wonder what reputable growers think of this , it must put a lot of people off growing roses , as if things weren't tough enough with falling rose sales and drought , plus the absolute inconvienience to you , good luck with the new roses you plant ,do you have any in mind ? Are you going to dig out the old dirt and replace it too ?


Ta maree, I was going to replace them the same roses, but on reflection I may take the opportunity to reduce the colours that I have plenty of and go for different colours.
Am I going to dig out the old dirt? Hmm, well the dirt was replaced last spring, there is only 5 needing to be replaced in the bed, the rest are in pots. I will certainly be using a new mix for the pots. As for the garden bed probably not, however I will turn the soil and get rid of any left over roots. flower
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Re: When should one complain

Post by betsyw on 17th February 2013, 10:33

Just out of curiosity, who died? Any survivors, or are they all goners?

What's on your new list?
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Re: When should one complain

Post by maree on 17th February 2013, 12:06

Paul , you can tell me to nick off and mind my own business , but if it were me i'd for sure make sure there were no old roots but also dig out a bucket full of dirt and put in some new dirt or compost , another thing is to get a cardboard box put it in the ground fill it up with dirt and plant it in that , look on the Ross Roses website they recommend that also someone mentioned it here too . No one really knows for sure about this changing the dirt thing , there's no scientific evidence , so just go by your gut feeling i guess ..
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Re: When should one complain

Post by silkyfizz on 17th February 2013, 12:24

What roses are you thinking about to replace the dead 'uns Paul?
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